There are so many scams today that you have to be suspicious of any phone call from someone you don’t know. For example, if you get a call from your credit card company, it’s best to call them back via the phone number on the back of your card. If someone calls and tells you that your computer is sending his company “signals,” then you should hang up immediately. However, sometimes you may look up a company like Hewlett-Packard or Netflix via Google. You need to be aware that the Google search will return some ads at the top of the page and the ads may have been purchased by scammers. It’s best to check and make certain that the site is actually Netflix.com and not something like netflixsupportbuddy.com. On the other hand, help.netflix.com is ok. Just remember that the domain should be Netflix.com, ibm.com, HP.com, etc.
With that said, here is one of the latest scams reported by several recent customers.
You have already used the fake tech support company and you have previously given them remote access to your computer. Then you get a call saying that you are due a refund from them because they are in trouble with the BBB, etc. Since they already have access to your computer, they may in some cases have obtained access to your bank where they will transfer an amount like $2500 from your savings to your checking account. They often prevent you from accessing your own computer by adding a startup password that looks like the image below.
They inform you that you are owed $500.00, but they accidentally deposited $2500.00 into your checking account. “Please go to Walmart and send us a $2000.00 gift certificate” is the next thing you will hear from them. So don’t do that.
When I receive computers like this, I back up all of the data, wipe the drive, reinstall the operating system and restore the files (photos, documents, videos, favorites, etc).
A few scammers like this have been arrested, but there are just so many of them. Keep in mind that Microsoft will never call you on the phone, the IRS will initiate contact through the mail (not email) and hpsupportbuddy.com is not HP.com.